terms


2026 TICKET TERMS, CONDITIONS, RELEASE AND ASSUMPTION OF RISK

PLEASE READ CAREFULLY. THESE TERMS AFFECT YOUR LEGAL RIGHTS.

By purchasing, accepting, possessing, or using a ticket to The Slaughterhouse, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. You also agree to communicate these terms to every person for whom you purchase or provide a ticket.

If you do not agree to these terms, do not complete your purchase or enter the attraction.

1. Ticket Sales, Refunds and Rescheduling

ALL TICKET SALES ARE FINAL. NO REFUNDS WILL BE ISSUED.

This no-refund policy applies to all circumstances, including but not limited to:

  • Changes in personal plans or availability;
  • Failure to arrive or arriving after the scheduled admission time;
  • Fear, discomfort, or choosing not to complete the attraction;
  • Removal or denial of admission for violating these terms or attraction rules;
  • Weather conditions;
  • Wait times;
  • Illness, injury, or medical conditions; and
  • Mistakes made when selecting a ticket, date, or time.

Before the ticket’s scheduled date and admission time, eligible tickets may be rescheduled through the ticketing platform’s self-service tools, subject to availability and any applicable ticketing restrictions.

After the scheduled ticket date or admission time has passed, a rescheduling request may be considered on a case-by-case basis. Approval is not guaranteed and is subject to availability. A request for rescheduling does not entitle the ticket holder to a refund, credit, or replacement ticket.

Tickets have no cash value and may not be redeemed for cash. Unauthorized resale, duplication, or fraudulent use may result in cancellation without a refund.

If The Slaughterhouse cancels or materially changes an event, any available remedy, including rescheduling or ticket credit, will be determined and communicated by The Slaughterhouse.

2. Admission and Attraction Rules

The Slaughterhouse reserves the right to refuse admission or remove any person from the property or attraction without a refund when necessary to protect guests, staff, performers, or property.

Guests must follow all posted signs and all instructions given by staff, security personnel, and performers.

The following are prohibited:

  • Touching performers, staff members, props, sets, or equipment;
  • Running, pushing, fighting, threatening, or intentionally disruptive behavior;
  • Entering restricted or unauthorized areas;
  • Possessing weapons or dangerous objects;
  • Smoking or vaping inside the attraction;
  • Using flash photography, flashlights, laser pointers, or other unauthorized lighting;
  • Recording inside the haunted attraction when prohibited by staff;
  • Damaging or attempting to damage property;
  • Entering while intoxicated or impaired by alcohol, illegal drugs, or any substance that affects judgment or mobility; and
  • Harassing staff, performers, other guests, or members of the public.

Guests who violate these rules may be removed immediately without a refund and may be held financially responsible for any damage they cause.

3. Nature of the Attraction and Assumption of Risk

The Slaughterhouse is a dark, loud, frightening, interactive haunted attraction intended to create fear, anxiety, surprise, and disorientation.

By entering, you knowingly and voluntarily accept all inherent and reasonably foreseeable risks associated with attending a haunted attraction. These risks include, but are not limited to:

  • Darkness, low visibility, flashing lights, strobe effects, fog, theatrical smoke, dust, scents, and special effects;
  • Loud noises, sudden sounds, air blasts, music, alarms, screams, and startling effects;
  • Uneven, narrow, obstructed, slippery, or changing walking surfaces;
  • Stairs, ramps, doorways, low-clearance areas, tight spaces, and unexpected obstacles;
  • Sudden appearances, movements, scares, and interactions with performers, props, or other guests;
  • Slipping, tripping, falling, colliding with objects or people, or being accidentally struck;
  • Temporary disorientation, dizziness, panic, anxiety, nausea, or emotional distress;
  • Scratches, bruises, abrasions, sprains, strains, or other physical injuries;
  • Equipment, electrical, mechanical, structural, or special-effects malfunctions;
  • Exposure to crowds, communicable illnesses, weather, heat, cold, wind, rain, dust, and other environmental conditions; and
  • The negligent acts or omissions of The Slaughterhouse or its owners, operators, employees, contractors, volunteers, performers, vendors, or agents, to the fullest extent permitted by Arizona law.
Serious injury, illness, disability, property damage, or death may occur.

You are responsible for remaining alert, watching where you are walking, controlling your movements, and following all staff instructions. If you are unwilling or unable to accept these risks, you may not enter the attraction.

4. Health and Medical Conditions

The Slaughterhouse may not be appropriate for everyone.

You should not enter if you are pregnant or if you have a condition that could be aggravated by darkness, fear, anxiety, flashing lights, loud noises, fog, theatrical effects, confined spaces, sudden movement, or physical exertion.

This may include, without limitation:

  • Heart or cardiovascular conditions;
  • Seizure disorders or sensitivity to flashing lights;
  • Asthma, respiratory conditions, or sensitivity to fog or theatrical smoke;
  • Severe anxiety, panic disorders, claustrophobia, or similar conditions;
  • Balance, mobility, vision, or hearing limitations;
  • Recent surgery, injury, or illness; or
  • Any medical condition for which a medical professional has advised avoiding this type of activity.

Guests using casts, braces, crutches, walkers, wheelchairs, or other mobility devices should consider that while ADA bypasses are available, whether the attraction can be safely accommodated.  Parts of the experience are outdoors and in the rocks, so while accessible it may not be easy to access certain areas or parts of the attraction.

You are solely responsible for determining whether you and the members of your group are physically and emotionally able to participate. The Slaughterhouse does not provide medical advice or evaluate whether participation is safe for a particular guest.

Staff may deny admission or remove a guest when staff reasonably believes that continued participation could create an immediate safety risk. No refund will be issued.

5. Release and Waiver of Liability

To the fullest extent permitted by Arizona law, you, on behalf of yourself and your heirs, representatives, estate, and assigns, release and discharge the following parties from claims arising from or relating to your attendance, presence on the property, or participation in the attraction:

  • Tucson Screamers, Inc.;
  • SlaughterHouse Tucson LLC;
  • The Slaughterhouse;
  • The property and building owners;
  • Their respective members, officers, employees, contractors, performers, volunteers, vendors, affiliates, agents, successors, and representatives.

This release includes claims for personal injury, illness, emotional distress, death, property loss, or property damage arising from the inherent risks of the attraction or the ordinary negligence of a released party, to the fullest extent permitted by law.

Nothing in these terms is intended to waive any right or liability that cannot legally be waived under Arizona law.

6. Responsibility for Your Conduct

You accept responsibility for injuries, losses, costs, or property damage caused by your intentional, reckless, unlawful, or negligent conduct.

To the fullest extent permitted by law, you agree to indemnify and hold harmless the released parties from third-party claims, damages, expenses, and reasonable attorney fees resulting from:

  • Your violation of these terms;
  • Your intentional, reckless, unlawful, or negligent actions;
  • Damage you cause to the attraction or property; or
  • Your failure to communicate these terms to someone for whom you purchased or provided a ticket.

7. Tickets Purchased for Other People

The ticket purchaser is responsible for providing these Terms and Conditions to every person who receives or uses a ticket from the purchaser.

By purchasing tickets for minors or other members of a group, the purchaser represents that the purchaser is authorized to complete the purchase and agrees to communicate all attraction rules, health warnings, refund restrictions, and risk disclosures to the ticket users.

Each adult ticket user independently accepts these terms by accepting or using the ticket or entering the property.

8. Minors

Guests under 13 years old must be accompanied by a responsible adult unless The Slaughterhouse publishes a different age requirement for a particular event.

The accompanying adult is responsible for deciding whether the attraction is appropriate for the child and for supervising the child at all times.  Children under 5 years old are not permitted to enter the attraction

A parent or legal guardian who purchases, provides, or authorizes the use of a ticket for a minor acknowledges the attraction’s risks and agrees to these terms on the parent’s or guardian’s own behalf and, to the fullest extent permitted by law, on behalf of the minor.

The Slaughterhouse is intense and may not be appropriate for young children, regardless of age.

9. Photography, Video and Security Recording

Photography, video recording, and audio recording may occur throughout the property for safety, security, operational, promotional, and marketing purposes.

By entering the property, you grant The Slaughterhouse and its authorized partners permission to photograph, film, record, reproduce, and use your image, appearance, and voice in lawful promotional and operational materials without compensation, unless prohibited by law.

The Slaughterhouse will not intentionally use a guest’s name in advertising without additional permission.

Security and incident recordings may also be retained or disclosed when reasonably necessary for safety, insurance, legal, or law-enforcement purposes.

10. Personal Property

Guests are responsible for their own phones, wallets, purses, glasses, clothing, jewelry, and other belongings.

The Slaughterhouse is not responsible for lost, stolen, dropped, or damaged property except to the extent liability cannot legally be excluded.

Guests should secure loose items before entering. Staff may be unable to stop the attraction or immediately search for lost property.

11. Dispute Resolution

Before beginning formal legal proceedings, the parties agree to make a good-faith effort to resolve any dispute through direct written communication.

To the fullest extent permitted by law, any unresolved dispute arising from these terms, the ticket purchase, attendance at the event, or participation in the attraction shall be resolved through binding individual arbitration administered under the applicable consumer rules of the American Arbitration Association.

BY AGREEING TO ARBITRATION, THE PARTIES WAIVE THE RIGHT TO HAVE THE DISPUTE DECIDED BY A JUDGE OR JURY IN COURT.

Claims must be brought individually and not as part of a class, collective, or representative action, to the fullest extent permitted by law.

Either party may bring an eligible individual claim in small claims court instead of arbitration.

12. Governing Law

These terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.

For any dispute that is not subject to arbitration, the parties consent to the jurisdiction and venue of the appropriate state or federal courts located in Pima County, Arizona.

13. Severability

If any provision of these terms is found invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary. The remaining provisions will continue in effect.

14. Electronic Acceptance

By selecting the acceptance checkbox, completing the ticket purchase, accepting or using a ticket, or entering The Slaughterhouse property, you acknowledge that:

  1. You have had an opportunity to read these terms;
  2. You understand and voluntarily accept them;
  3. You understand that all ticket sales are final and nonrefundable;
  4. You voluntarily assume the risks associated with the attraction;
  5. You agree to the release and dispute-resolution provisions above; and
  6. You are responsible for communicating these terms to the members of your group.

DO NOT COMPLETE THE PURCHASE OR ENTER THE ATTRACTION IF YOU DO NOT AGREE TO THESE TERMS.

© 2026 SlaughterHouse Tucson LLC and Tucson Screamers, Inc. All rights reserved.